Protection Policy

Last updated: April 2026 · Buyer and seller protections for all marketplace transactions.

1. Buyer Protection

Purchased assets are guaranteed to match their listing description. If an asset is materially non-functional or significantly different from what was described, you may request a refund within 7 days of purchase by opening a dispute.

• Refunds are issued as balance credits (not cash withdrawals)
• The platform fee portion is non-refundable
• Free listings are not eligible for refunds
• Subjective dissatisfaction ("not what I expected") is not grounds for refund

2. Seller Protection

Sellers are protected from fraudulent refund claims. The platform investigates all disputes fairly before issuing any refund. Sellers are:

• Notified of any dispute within 24 hours of it being opened
• Given 48 hours to respond and provide evidence
• Protected from refunds on assets that function as described
• Protected from repeated refund abuse by the same buyer

3. Dispute Resolution Process

1. Direct contact: Buyer contacts seller directly via the listing page. Most issues are resolved here.
2. Escalation: If unresolved after 48 hours, the buyer may escalate to the platform by opening a formal dispute from their purchases page.
3. Investigation: A platform admin reviews evidence from both parties — listing description, asset content, and any communications.
4. Decision: A binding decision is issued within 5 business days. Both parties are notified by email.

4. Refund Policy

• Refunds are issued as balance credits, not cash payouts
• Platform fees (25%/15%/8%) are non-refundable
• Refunds are not available for: free listings, assets downloaded more than 7 days ago, or subjective dissatisfaction
• Sellers whose listings generate multiple valid refunds may have their listings reviewed or suspended

5. Fraud Prevention

We use automated systems to detect suspicious patterns including:

• Rapid consecutive purchases followed by refund requests
• Fake review manipulation (posting reviews without verified purchases)
• Account cycling (creating new accounts after suspension)
• Artificial download count inflation

Accounts flagged for suspicious activity are placed under manual review. Confirmed fraud results in immediate account termination and balance forfeiture.

6. Hosted Project Service Level

In Phase 1, the platform does not provide an uptime SLA for hosted projects. The platform aims for high availability but is not liable for downtime or execution failures. Sellers should not use hosted projects for mission-critical production workloads during this phase.

7. Content Claims (DMCA-Style Process)

If you believe a listing infringes your intellectual property:

• Submit a takedown request to legal@lightstruc.com with a description of the infringement and proof of ownership
• The platform will review and remove the listing within 48 hours if the claim is valid
• The seller will be notified and has 10 business days to file a counter-notice
• Repeat infringers will have their accounts terminated

8. Contact

Dispute or protection questions: support@lightstruc.com